CUSTOMER PRIVACY POLICY

Information Security Policy & ISO/IEC 27001

In today’s digital environment, information technology security is a fundamental pillar in ensuring the reliability and security of customers’ futures trading activities. PT Trident Pro Futures implements a robust Information Security Management System (ISMS) to safeguard data integrity, service availability, and the confidentiality of customer transactions.

1. Compliance with ISO/IEC 27001 Standards

Our IT infrastructure and data management practices are designed in accordance with the internationally recognized ISO/IEC 27001 standard for Information Security Management Systems (ISMS). This includes regular risk assessments, independent security audits, and ongoing cybersecurity awareness training for our employees to maintain a strong security culture.

2. Transaction Protection & Data Encryption

All communications between customer trading platforms, including MetaTrader 5 and the Client Portal, and the servers of PT Trident Pro Futures are protected using industry-standard SSL/TLS 256-bit encryption. This encryption helps safeguard sensitive information and prevents unauthorized interception during data transmission.

3. Server Security & Daily Backup

Our trading infrastructure is hosted in secure, enterprise-grade data centers that provide redundant power systems, physical security controls, continuous environmental monitoring, and 24/7 access protection. Customer transaction databases are automatically backed up on a daily basis to secure backup systems, supporting efficient disaster recovery and minimizing the risk of data loss.

4. Protection Against Unauthorized Access

PT Trident Pro Futures employs multiple layers of cybersecurity protection, including Next-Generation Firewalls (NGFW), Intrusion Detection Systems (IDS), and Intrusion Prevention Systems (IPS) to defend against cyber threats such as Distributed Denial-of-Service (DDoS) attacks, malware, and other unauthorized access attempts.

*This information is used to improve system security, prevent account abuse, and ensure the application runs optimally.