PRIVACY & SECURITY

Customer Privacy Policy

This Privacy Policy explains how We collect, use, store, process, and protect the personal information you provide while using the services and products of PT Trident Pro Futures. By using Our services, you are deemed to have understood and agreed to the provisions in this Privacy Policy.

PT Trident Pro Futures is fully committed to respecting and protecting the privacy and security of our customers’ personal data. This Privacy Policy has been prepared in accordance with Law No. 27 of 2022 on Personal Data Protection (PDP Law) and the regulations of the Commodity Futures Trading Regulatory Agency (Bappebti) of the Republic of Indonesia.

1. Personal Data We Collect

To facilitate account opening and comply with applicable legal and regulatory requirements, particularly Anti-Money Laundering and Counter-Terrorism Financing (AML/CFT) regulations, we collect the following personal information:

Identity Information

  • Full name as stated on your National Identity Card (KTP) or Passport

  • National Identification Number (NIK), where applicable

  • Place and date of birth

  • Gender

  • Government-issued identification documents and photographs

Contact Information

  • Residential address

  • Active mobile phone number

  • Personal email address

Financial & Employment Information

  • Source of income

  • Employment status

  • Basic financial information for suitability assessment

  • Bank account details for deposits and withdrawals

Technical Information

  • IP address

  • Client Portal activity logs

  • Device information

  • Browser cookies and related technical data

2. Purpose of Processing Personal Data

Your personal data is collected and processed for the following lawful purposes:

  • Conducting Know Your Customer (KYC) verification to comply with regulatory requirements and prevent money laundering and other financial crimes.

  • Registering customer trading accounts with the Jakarta Futures Exchange (JFX) and PT Kliring Berjangka Indonesia (KBI) where required by applicable regulations.

  • Facilitating secure and timely deposits, margin funding, and withdrawal transactions.

  • Providing technical information regarding the MetaTrader 5 trading platform, security updates, and other essential service communications.

  • Complying with applicable laws, regulations, and requests from relevant regulatory authorities.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain your login session and preferences.

  • Improve website performance and loading speed.

  • Collect anonymous website analytics to enhance user experience and platform functionality.

You may disable cookies through your browser settings. However, certain features of the Client Portal may not function properly if cookies are disabled.

4. Data Retention & Storage

In accordance with Indonesian commodity futures trading regulations and financial crime prevention requirements, PT Trident Pro Futures is required to retain customer transaction records, deposit and withdrawal history, and KYC documentation for a minimum of five (5) years after the official termination of the business relationship or closure of the customer’s trading account, unless a longer retention period is required by applicable law.

5. Your Rights as a Data Subject

Under the Indonesian Personal Data Protection Law, you have the right to:

  • Access your personal data.

  • Request corrections or updates to inaccurate personal information.

  • Request restrictions on certain data processing activities, where permitted by law.

  • Submit complaints regarding the handling or security of your personal data through our official customer support channels.

If you have any questions regarding this Privacy Policy or wish to exercise your rights concerning your personal data, please contact PT Trident Pro Futures through our official customer support channels.